Treating You Right, Every Mile of the Way: See What Our Customers Say
Marco was very pleasant to work with our son’s first car. Very polite, professional & responsive.
We bought this beast yesterday. One thing that caused us to begin to leave is so many dirty cars in and out. 4 wheels were rusted on the one we came for. It was filthy. Come on Remon! Take pride in your work. My wife wouldn't look at it. How are you selling cars with rusty wheels and coffee food soda sticky gunk in the consoles? At least add to the value to justify the price. It would not be so if I worked there. I would make my presence a net gain. We nearly left twice only because of the dirty cars. Nobody wants to buy a car and then have to clean it in and out right after they drove it off the lot. Think about this just for a minute, think think.. We bought the least filthy one we could find because ours died. On our way home, I called and said there was an ( ! ) dash Light on. An exclamation In parentheses on the dash. We got the strangest explanation. He said "that turns on until the car warms up." "It goes off after 15min driving." WHAT? That would be true about nowhere on Earth on any car ever in 72° weather. We found it's the tire pressure sensor light. If you don't know, say you don't know, but please don't make stuff up and say a light normally comes on and goes off in about 15 minutes. Nobody enjoys dishonesty when we should treat each other better than this. That's literally making something up to placate and you know it's not even reality based on any car on earth. When we return, we hope to see no rusty wheels or dirty cars in and out. Take pride in your living and be as honest as possible with others.
I just bought a SUV , I recommend everyone should check there vehicles out, great cars and prices.
Got more for my trade in than I expected. Staff was friendly. It's been 18 years since I last bought a car and I happy I chose Royce Automotive.
Great place! Very friendly, reliable vehicles and quick process to purchase!
The staff was excellent to work with and very helpful answering all our questions. They made the process easy and quick.
We are looking for a new car, we seen an ad on Facebook so we stopped in. The staff was extremely helpful and answered all questions that we had. We will be coming to buy a car from them!
Marco was great with customer service and answered all my questions. Great and helpful worker!
Ramon was a excellent salesman treated us like family and extremely helpful.
Very great customer service. A fella named Marco gave me great advice and help with finding a car, and I will be coming back to Royce Automotive’s very very soon. 😁
I had a great experience. I bought a Toyota Sienna with high mileage from them over a year ago (still running great!). They allowed me to take it to my mechanic and didn't exert a lot of pressure. They worked with me on a mistake I made regarding payment even though it represented a slight loss for them.
I test drove a car at this dealer, and Remon and his team were very professional and answered any questions I had about the car. There was no stereotypical used car salesmanship techniques. I highly recommend this dealership, top notch!
Great repair shop in Lancaster! Fair pricing and quality work! Would definitely recommend it to anyone!
Always a pleasant experience dealing with these guys, knowledge and honest.. thank you guys!!!
I bought my car from here just over a year ago and could not be anymore satisfied. Someone hit my car (hit and run) I took it here to the mechanic and he did his best to help me get my car back to the way it was with reasonable prices. I also just had my inspection done and he also helped with that! Very reasonable prices and they go above and beyond to help make sure your vehicle is safe. I will forever bring my car here to be serviced.#happycustomer
I needed a newer/safer car for my daughter. Carlos was amazing! He explained everything to us and made the buying process so easy. I would highly recommend Royce automotive and will be back for any future purchases.
It was my second car buying experience and completely opposite from what I expected. Extremely stress free conversation, to the point and gave us a very fair value on the used car we bought as well as our trade in value. No hidden fees and extra charges. We were out the door with our purchased car in one hour. Highly recommend this to people who appreciate no price haggling car buying experience.
Royce Automotive is your trusted used car dealership in Lancaster, PA. We take pride in offering a wide selection of top-quality pre-owned vehicles to suit every taste and budget. Our commitment to excellence extends beyond sales, as we also provide expert car repair services and meticulous detailing to keep your vehicle in pristine condition. Experience excellence at Royce Automotive.
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